Joint United Airlines - American Airlines Electronic Ticketing Product

With a goal to improve the convenience of electronic ticketing service, United Airlines and American Airlines will work together to develop an interline product that will allow travelers to purchase electronic tickets from each carrier that can also be used on the other.

Interlining occurs on itineraries which include more than one carrier, or when passengers are accommodated on another carrier in the event of a cancellation or unexpected schedule change.

United/American Interline Electronic Ticketing is expected to be available through the airlines in the summer of 1999, to be followed by an expansion of this capability to travel agencies. Interline electronic ticketing capability will be offered on flights operated by United Airlines, Shuttle by United, United Express, American Airlines and American Eagle in all U.S. markets and in qualifying international markets.

"This is the next logical step in meeting the needs of customers and travel agents and making electronic ticketing more convenient," says Sue Fullman, United Airlines Director-Distribution Planning. "Since this service is being introduced by airline leaders such as United and American, we expect it to be the standard for the entire industry."

"Electronic Ticketing has proven to be extremely popular with both our customers and travel agents," says Frank J. DiNuzzo III, American's managing director of marketing performance. "One way to make it even more convenient is to be able to interline electronically, something that isn't currently available."

United Airlines introduced its E-Ticket service in the United States on Shuttle by United flights in Nov. 1994. Less than one year later, United was the first airline to expand electronic ticketing nationwide on all its U.S. flights. Today, its E-Ticket service is available on more than 4,000 daily United Airlines and United Express flights in theUnited States, Canada, the United Kingdom, Japan, Australia and New Zealand.

United also is an industry innovator with breakthroughs such as United Connection, Airport Gate Readers, Shuttle by United, and the introduction of the technologically advanced Boeing 777. United Airlines' Internet address is http://www.ual.com.

SOURCE United Airlines
-0- 05/11/98
/CONTACT: Tony Molinaro of United Airlines, 847-700-4971; or Tim Smith of
American Airlines, 817-967-1577/
/Web site: http://www.ual.com./
(UAL)

CO: United Airlines; American Airlines
ST: Illinois
IN: AIR LEI
SU:
 

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